DEKKO terms of use for divers
Informative translation. In case of discrepancy, the Spanish version prevails.
These terms govern your diver account on DEKKO. You accept them when you tap “Create my account” on the website or app of a dive centre that uses DEKKO.
1. Who we are
DEKKO is a platform of ENES Estrategia Conjunta, S.L. (sociedad unipersonal) (Tax ID B22468284, Partida Valls, s/n, 43350 Les Borges del Camp, Tarragona). Contact: hola@dekko.club.
2. What the DEKKO account is
When you sign up you create a diver profile in the DEKKO network with your contact details, certifications, insurance and documents. With that profile you can:
- Book at the centre where you signed up.
- Use your profile and documents at any other centre in the DEKKO network without uploading them again.
- Get reminders when your insurance or documents are about to expire.
The account is free for divers.
3. Who provides what
- The dive centre sells you its dives, courses and services. Prices, booking and cancellation conditions, the diving activity and its safety are the centre's responsibility. Payments for your bookings go directly to the centre.
- DEKKO gives you the account and the technology. DEKKO does not organise dives, is not a party to your bookings and does not charge any commission on them.
4. Requirements
- Be 14 or older. Children under 14 can only be registered by their father, mother or legal guardian, who accepts these terms on their behalf and is responsible for the use of the account.
- Provide truthful information and keep it up to date.
- One account per person. You can manage the profiles of minors in your care from your account.
5. Your documents
- You are responsible for ensuring that the documents you upload are yours, genuine and valid.
- Each centre validates your documents itself before letting you dive. The fact that your profile contains them does not mean a centre has accepted them.
- If a centre marks a document as invalid or expired, you will need to update it.
6. Proper use
You may not use DEKKO to impersonate another person, upload false documents, send unlawful content or try to access other people's accounts or data. If you do, we may suspend or close your account, notifying you unless the law prevents it.
7. Diving insurance
If the centre has enabled it, you can take out the insurance the centre works with from your profile. The insurance contract is between you and the insurer, under its own terms. DEKKO only tells the insurer which centre you come from.
8. Your data
How your data is processed is explained in the Privacy policy. In short:
- Your DEKKO profile is yours and stays in place even if the centre where you signed up stops using DEKKO.
- DEKKO does not sell or share your data.
- Marketing communications, third-party offers and the processing of health data only happen if you tick the corresponding box, and you can withdraw this whenever you like.
9. Availability
We work to keep DEKKO available at all times, but there may be interruptions for maintenance or for reasons beyond our control. If an interruption affects a booking, the centre will deal with you directly.
10. Liability
DEKKO is responsible for providing the account service with due care. DEKKO is not responsible for the diving activity, the organisation of dives or the centre's decisions about your documents or your fitness. Nothing in these terms limits the rights you have under consumer law.
11. Closing your account
You can close your account whenever you like from your profile or by writing to hola@dekko.club. When you close it we delete your profile, except for data the law requires us to keep. The history of your bookings with each centre is kept by that centre under its own policy.
12. Changes
If we change these terms, we will publish the new version with its date and, if the change affects what you accepted, we will ask you to accept it again before you continue using the account.
13. Law and complaints
These terms are governed by Spanish law. If you are a consumer, you can bring a claim before the courts of your place of residence. You can also write to us first at hola@dekko.club to try to resolve it.