24/7 service · DEKKO module

A WhatsApp bot for dive centres that never rests.

It serves your divers at any hour, resolves their questions and guides every booking: to sign up, to the course page or to complete the dive. It captures the 30–40% of enquiries that get lost at night today.

What it solves

The customer writes at 23:00 on a Sunday. The bot replies; you sleep.

It's not an "FAQ chatbot" that repeats answers. It understands the enquiry, resolves it and takes the diver exactly where they need to go to end up booking.

24/7

Replies instantly, at any hour

Nights, bank holidays and high season. If nobody replies within minutes, the diver books somewhere else. The bot closes that gap.

Resolves

Real diver questions

Level required, price, what to bring, course requirements. The questions that hold up a booking, answered on the spot.

Guides

Points each diver the right way

To sign up in the app, to the course page or to complete their booking. The diver does their own sign-up; the bot guides them step by step.

Multi-language

Answers in the diver's language

The Brit in English, the French diver in French. You manage in yours. Key if your centre lives off international tourists.

Escalates

Hands over to a person when needed

Faced with a tough objection or a special request, it alerts your team to take over. Without losing the thread.

No commission

Every booking is 100% yours

The bot attracts and guides, but the booking pays no commission: neither the centre nor the diver. Compared with a portal's 6%.

How it fits

Three ways in, one service that never fails.

Your regular divers keep calling your mobile; that doesn't change. New enquiries and out-of-hours ones are picked up by the bot, which is exactly where volume used to get lost.

See how much your centre recovers with 24/7 service: use the return calculator →

FAQ · WhatsApp bot

What people ask before letting a bot answer for the centre.

Does the bot book for the customer?

The bot answers 24/7, resolves questions and guides the diver to sign up themselves and complete their booking. The diver does their own sign-up; the bot guides them.

Which languages does it speak?

The languages you configure. The Brit writes in English, the French diver in French, and you manage in yours. Essential if you live off international divers.

Does it replace the centre's phone?

No. Your team keeps answering the phone. The bot covers WhatsApp 24/7 and, out of hours, picks up the phone enquiries the IVR redirects to WhatsApp.

What if the conversation gets complicated?

The bot escalates to a person at the centre when the conversation calls for it: an objection it wasn't prepared for, a special request or a customer who'd rather talk to someone.

Start here

We'll show you the bot at work, with your centre's real cases.

A 30-minute demo. No commitment, no upfront payment.

Book your demo →

Discover the rest of the system: 24/7 booking · centre app · the full picture